Multiple users of the Samsung Galaxy S4 had been warning of the existence of several battery problems from your smartphone. At excessively fast downloads we should add the changes in shape and enlargement detected in some batteries, an extreme that is not only alarming, but could be truly dangerous. Fortunately, The South Korean company has not hidden and has offered to replace those Galaxy S4 batteries that are defective for free.
In statements to the Trusted Review portal, Samsung would have admitted the existence of the problem, although they have clarified that "It has affected a limited number of customers". Despite this, the firm based in Seoul has not wanted to provide more details in this regard nor has it entered to assess the figures recently provided by the German portal Mobilflip in which it was considered that 30 percent of the Galaxy S4 could have battery problems.
Samsung willing to exchange defective batteries for free
After admitting the existence of the error, the South Korean giant has recommended to users who have detected the aforementioned problems that visit the nearest Samsung Electronics service center, in which they will receive a completely free replacement battery.
The South Korean firm has stressed that the solution provided is part of the commitment "to provide the best possible user experience for our customers." Unfortunately, despite the silence that has accompanied the rest of the details, Samsung has also not provided news about the countries covered by the aforementioned program. replacement of defective batteries or any method - be it a website or another analogous - in which to check it.
Symptoms, extent and how to act
The reported cases describe rapid degradation of autonomy, overheating during charging or intensive use, unexpected shutdowns with a still high load percentage and, in the most worrying incidents, swollen batteries that alter the back cover. If you detect any of these signs, avoid further use of the phone until you receive a official replacement battery.
- Check for symptoms: sudden drops in percentage, overheating or physical swelling.
- Do not puncture or bend the battery. and avoid loading it if it is deformed.
- Go to a Samsung store or service center with the device and battery to request a replacement free of charge.
According to information cited by specialized media, the brand reiterates that the failure affected a limited number of customers. However, local reports in Germany They noted high incidence rates in certain batches, which would explain the perception of higher prevalence in some regions. In any case, the procedure is the same: free check and replacement in the authorized service.
Safety recommendations and good practices
To minimize risks until you get the new battery, keep the phone in a cool place. well ventilated, avoid long overnight charges and do not use unofficial shippers. After the change, it is advisable to perform a couple of complete cycles (charge to 100% and lower to low levels) so that the system calibrates the new battery with precision.
When faced with third-party alternatives on the market, the safest option is the free official spare part offered by Samsung for affected units. This ensures compatibility, maintains the Warranty of the device and avoid problems arising from uncertified high-capacity batteries.
Having seen what has been seen, we can only appeal once more to our readers. The battery of your Samsung Galaxy S4 It is defective and have you contacted the company? What response have you received? Has your battery been replaced?
Source: TrustedReviews Vía: Sammyhub.
Samsung's official communication emphasized that this is a limited case and its commitment to the better user experience. Thus, the most direct way to resolve the incident continues to be to go to the nearest service center for free evaluation and replacement.
