The Nexus 6P were experiencing a problem with their battery that made the smartphone turn off when the mobile still had a considerable percentage of power left, between 15% and 40%. Well, now the problem is not only with the Nexus 6P, but also The same could be happening with the Google Pixel and Google Pixel XLIn addition, several users have described sudden shutdowns al 30% and even more than 50%, forcing you to connect the charger to turn the device back on.
Battery problem on Google Pixel
This problem with the battery is easily identifiable because it occurs with the smartphones that we have had for a long time. When the mobile reaches a battery percentage below half, in this case Between 15% and 40%, it suddenly shuts down. without even warning us that we were running out of battery. This was happening to the Nexus 6P, precisely after the update to Android 7.1.1 Nougat, leading us to believe that the problem was software-related. Google has analyzed it and has finally said that it is a hardware problemHowever, now the Google Pixel would be having the same problemand in some cases, shutdowns have been reported around 30% charge remaining or after specific actions such as taking photos.
The company has limited itself to saying that is analyzing the problem in their latest smartphones, but the truth is that if they really have the same problem as the Nexus 6P, it is rare that we talk about a hardware defectKeep in mind that the Google Pixel phones have also been updated to Android 7.1.1 NougatTherefore, it would be too much of a coincidence that this update caused the same problem on three different phones and that it has nothing to do with the software. In fact, there's another detail to add, which is that Google Pixel and Google Pixel XL have different batteriesThis means the hardware problem would have to be occurring in three different components, which complicates things even further and leads us to believe it's more likely a software issue. In practice, cases have also been documented where a factory reset or calibration They provide temporary relief, and even units with custom ROM or kernel They do not replicate the failure, reinforcing the hypothesis of the software part.
In situations described by the community, the equipment may become inoperative and It only responds when plugged into a power outlet until the battery icon appears and allows you to turn it on. This matches the pattern observed by some Pixel owners and other devices after updating to Nougat.
Phones too new
The big problem is that these phones are too new to have this kind of issue. The Nexus 6P has been on the market for a while, but The Google Pixels have just been releasedAnd it's not possible that these types of problems, which usually occur over time and generally when a battery recalibrationWe'll have to see if Google manages to solve this problem, especially if it's a software issue, because I would have a simpler solution. that it's a hardware problem. There have even been cases where, in certain markets and periods, some 6P users have Received replacement for Pixel XLThis indicates that the manufacturer has offered alternatives when the experience was affected.
Diagnosis and recommendations in Pixel
For those using recent models, Pixel 6 and later (including Pixel Fold) They incorporate a panel of Battery diagnostics In Settings > Battery. From there you can check the status and detect irregularities, as well as find out if It might be necessary to change the batteryIt's advisable to have the software updated and activate features such as Smart battery y Smart charge to optimize cycles based on usage.
If you share the report of Device and battery diagnostics With Google's support, the system can include technical data to resolve the case: account information, IMEI, phone model, a session ID, signals from battery status and the loadand details about certain settings (such as adaptive brightness, fluid display, or dark theme). Optionally, and only if you authorize it, the following is attached: battery usage by application.
To prevent abnormal power consumption, check in Settings > Battery > Battery usage which apps are listed as having high usage (total or background) and restrictions apply or enable optimization when available. Note that restricting notifications may disable some notifications. arrive lateIf an app fails, try force his arrest From Settings > Applications, or uninstall it if the problem persists. Important: Do not force stop Google Play services, since they are essential to the system.
Other helpful steps: reboot the phone, search for Android updates in Settings > System and keep up to date applications from the Play Store, including Camera, since intensive use of the sensor can increase power consumption. As a last resort, a factory reset You can rule out software conflicts; first, create a backup. After setting up a new device or after a reset, the Pixel's power management... learn your habits and it may take a few weeks to fully optimize; also, after a major update it is normal to notice increased consumption for a few daysIf the abnormal behavior continues, get in touch. contact Google support.
Although there are indications that point to the interaction between software, cell aging, and usage conditions, the specific cases vary: there are units that They turn off at 20%-25%Others are around 30%, and some extreme cases exceed 50%. The fact that the Pixel and Pixel XL have different batteries and present similar symptoms suggests a common cause, but with diagnostic measuresProactive adjustments and official support can mitigate the problem until its definitive solution.
