For many, Huawei seemed lost after the debacle in the negotiation with Android. Everyone knows that it is not only a negotiation between companies. These types of internationally influential companies require more delicate negotiations. In fact, leaving the Android system and migrating to one of their own was the consequence of a US government strategy against the Chinese government..
That is why this limitation of access to consolidated software such as Android, made Huawei activate the engine. Something that Huawei seemed to already smell, since his commitment to his own system had not caught him new since he did not want to depend on an operating system from a company outside its borders. That is why we were able to see a quick update that left many thinking a little that it would be theirs.
But nothing is further from what it seemed, its stability is enormous and the system works perfectly. It is true that its store and applications were quite limited at the beginning, now it is a fairly well-assembled system and proof of this is that it is still a super seller and its devices continue to count very well for many. And now, they have finished polishing this with HiCare, Huawei's technical service.
What is HiCare, Huawei's technical service
If we want to make a parallel we have to go to the great competition of mobile phones, Apple. Since abnormally, it was found as the only service that had mobile phones and its own software. Since the others usually have Android. And it is that Apple had its own technical service to support itself with an after-sales service that gave guarantees and security to its customerss.
Well, this is roughly what it's all about. Hicare, Huawei's technical service to give guarantee and security to its customers. Since it is an application that you can find in the application store and even installed natively on some Huawei devices. In the application you can navigate without problem to know what you have inside it. And even find such good situations for the information it provides as the warranty of the Huawei product that we have purchased.
How HiCare works
To find out how HiCare works, we can start by downloading it if we don't already have it installed on our device.. Once we enter it, we have several sections that interest us. The first thing we are going to do is delve into the option that we have discussed in the previous paragraph of the guarantee of your Huawei products, which is a section that is truly interesting and it is necessary to know it:
- product guarantee: When we buy a product we have a guarantee, but many times we do not know how long it has or what day it specifically ends. In fact, since they are about three years of guarantee, we can lose the document where it is placed. In this application we have the facility that it notifies us when we are close to it.
- A Recommended section: How could it be otherwise, Huawei has also included a recommendation of other of its products that you can combine with the current one. It is nothing more than an official Huawei store where you can find everything that can be compatible for you in Huawei. Including certain recommendations according to the product that you have already purchased, such as a cover for your Huawei laptop.
- The Support tab: As long as you have your warranty and coverage process active for your device, in this entry you will be able to find a technical service at your fingertips. In different ways, you can talk through an internal chat with a specialist technician or directly through a free call. This will be affected depending on the problem you have, they may have to refer your case to a specific area if it is more complex.
- Forum Tab: If you think your problem can have a simple solution, surely it is given in this section by other users. Users who write their problems and others who help and even technicians who give answers for the whole world to see. In this way, we do not have to continually call the technical service, but we can quickly find some solutions in the Huawei user forum.
- The "Me" tab of your profile: This tab is where the essential information of your profile is indicated. If you have a mobile phone as a device, it is logical to find your phone, personal data, settings and privacy policies.
Other services and extras
Among all that we have described here we can also find other small sections within these sections that we find at the bottom. The direct chat to speak with a technician is in the upper right, for example. But not only that, we can also find a search section in each of the sections. This option is very interesting and necessary in sections like the Store and the Forum.
Since with it we can choose to search for that problem that we have with our devices and verify if someone has already found information. Otherwise, we would have to look topic by topic or go filtering by packages. Thus, by writing some keywords we can know if it has already been spoken and we do not have to open our own ticket or wait for the technical service to attend to us. The same happens with the store, where you can write the product you want and search for it by filtering.
Other options you can seeAlthough they seem less important, are the contract documents you have acquired by using their system and by having your device. It is true that they are very long and boring documents, but knowing them at least in broad strokes is necessary for a good operation. You can also obtain benefits through the acquisition of products with a points system or know when your phone will be picked up if you have sent it to be repaired. These and other functions are integrated into the application to benefit from it, a basic application if you have a Huawei product.