The main telephone operators In our country, they offer the user a free app in which to carry out multiple tasks, although some make available to the customer more features and tools that others. These apps have become the control center for mobile lines and, in many cases, also for fiber optic and television services. Besides promoting tariff offers, they allow users to carry out all kinds of tasks, from checking usage to blocking a SIM card if it's stolen or changing a tariff in just a few seconds.
Managing your plan from your carrier's app is key to do not overpayAvoid surprises on your bill and take advantage of exclusive promotions. Through these apps you can check your data usage, manage your bill, make payments, change plans, top up your prepaid balance, and activate or deactivate the roaming and contact customer service via chat or phone. This way, you avoid call center calls and long waits, as you have everything you need to configure your mobile line, fiber optic internet, and related services right at your fingertips.
In this article, we'll review the main mobile operator apps in Spain, from both major operators and low-cost brands and MVNOs. We'll also explain... what type of procedures You can perform these tasks from these applications, and here's why it's a good idea to have them installed and updated on your smartphone.
Why is it important to manage your plan from the operator's app?
Today, almost all mobile phone operators offer applications that allow users manage your plans Quickly and easily. These apps have become the most convenient way to control everything related to your line:
- Consumption consultation: mobile data used, call minutes, SMS sent and, in many cases, real-time usage.
- Invoice control: access to invoice history, details of charges, PDF downloads and secure payment from your mobile device.
- Product and pricing management: change of tariff, contracting of data or voice bundles, activation of additional services such as television or fiber.
- Customer serviceIntegrated chat, direct calls to technical support, incident resolution, and request tracking.
- Roaming and restrictions management: activate or deactivate the use of the line abroad, block calls to special numbers or premium services.
Using these apps helps you to optimize your planAdjust it to your actual data usage needs and take better advantage of the promotions offered by each carrier. Many apps also include alerts and notifications so you know when you're about to run out of data, when a new bill has been issued, or if there's an offer that suits your needs.
Movistar official app for Android
The first operator by number of clients, Movistar, allows you to control contracted products and consumption, view invoices, manage the balance of prepaid lines, check the television rate, configure packages and make a speed testThe Mi Movistar app is designed to centralize everything you have contracted with the company: mobile, fiber, TV, convergent services and additional lines.
At My Movistar App We are constantly working to provide more functionality for our customers, which is why we offer a wide catalog of line management which can be applied quickly and easily. This avoids waiting on the telephone support line and allows changes to be made. whenever and wherever you want, with just an internet connection.
These procedures are associated with each mobile line, so the first thing to do is select line for which you want to apply the changes. Once identified in the app, from the general menu From the bottom, you can access the section My products and tap on the mobile line you want to manage. When you go into the details of that line, the option “Online procedures”, where all available possibilities are displayed.
Among the most documents The services offered by Mi Movistar include:
- Emotion Subscriptions and Online Payments: allows you to block Emoción and Online Payments on all your lines to prevent unwanted contracts, cancel active subscriptions or manage them line by line.
- PUK and IMEI lookupQuick access to the PUK code if the phone is locked due to entering the wrong PIN, and to the IMEI to block the device in case of theft or loss, and topics such as the release of smartphones.
- Call, data and roaming restrictions: possibility to block calls to international numbers, manage the use of the line abroad or even totally block incoming, outgoing calls and data.
- Block calls to special numbers: including 118xx, 905, 80x and premium SMS/messaging services.
- Line lock for theft or loss, activation of alerts lost calls and dictated messages, configuration of voicemail y call forwarding.
- Concealment of identity: to make your number appear as hidden when making calls.
Remember These procedures are carried out for each mobile lineIf you want to apply restrictions or changes to multiple lines, you'll have to repeat the operation for each one. Additionally, the app rewards the user with Movistar Tokens by performing certain tasks, which adds a rewards and loyalty component. Customers can also access many of these options from the website. movistar.es using a browser on your computer or mobile device.
Vodafone official app for Android
Vodafone gives the option to consult at any time the consumption made in voice and data, recharge the mobile (if it is prepaid), download the invoices, change the contracted rates, possibility of contracting additional bonuses, help to optimize and improve the WiFi, search engine nearby stores, exclusive promotions for customers and manage the services of Vodafone TV.
Through the My Vodafone app, the user has access to consumption in real timeThis is very useful if you want to closely monitor your data, minutes, and SMS usage. If you have a prepaid line, you can activate it. automatic recharge or make one-off top-ups in just a few taps, avoiding running out of credit at the worst possible moment.
Another strong point is access to Promotions and discounts Personalized offers. The app typically displays offers tailored to the user's usage history and contracted tariff, with the option to activate upgrades or bonuses immediately without needing to call customer service. It also incorporates tools for technical support to diagnose line or router problems, as well as direct contact with the support team if necessary.
Official Orange App for Android
The subsidiary of France Telecom in Spain, OrangeLike its main rivals, it allows you to control voice and internet usage, view monthly bills, modify contracted rates, and activate and deactivate services such as answering machine (among others) from the app My orange.
The application also makes it easier to convergent product managementallowing you to change your tariff, activate the roaming When you travel abroad, you can subscribe to additional services and access Orange TV content if you have a subscription. My Orange also offers features such as activation of Wi-Fi Calling (calls over Wi-Fi) on compatible devices, very useful for areas with limited mobile coverage.
The app allows you to check usage and billing for each contract or prepaid line associated with the customer account, manage multiple lines from the same family, and set consumption limits to avoid surprises at the end of the month.
Official App of MásMóvil for Android
The group led by the man chosen as executive of the year in the ADSLZone AwardsMeinrad Spenger (MoreMobile), it also has an official application on Google Play, which allows access to consumption, the possibility of obtaining the most recent invoices, see the details of the rate and contract additional voice and data vouchers.
The MásMóvil app is geared towards those looking for simple and direct management of their mobile and fiber optic lines, with clear information about the data consumptionThe app shows the included minutes and the cost of extras. It also offers tools to control spending, activate or deactivate services, and manage multiple lines from a single profile—very useful for families or small businesses.
Yoigo official app for Android
En Telstra In addition to monitoring your usage, bills, and rates for the lines you own, you can activate (or deactivate) voicemail and paper billing. The Yoigo app also lets you check your available data allowances, view details of calls made, and manage your account. roaming when traveling abroad.
The simplicity of the interface makes it a very suitable option for users looking for a quick control And it's hassle-free. From the app, you can change rates, sign up for new lines, or combine fiber and mobile services, all in just a few steps and without needing to contact the operator by phone.
Tuenti official app for Android
Tuenti could not be left behind. In addition to the typical tools, it even incorporates exclusive functions that other operators do not have integrated. For example, the unlimited talk option with another user of Tuenti you also have the application installed.
This more digital approach makes the Tuenti app a tool designed for those who prefer to manage everything from their mobile phone, without calls or physical stores. In addition to checking usage and bills, it allows for very flexible control of... data bonuses and make quick top-ups on prepaid lines.
Pepephone official app for Android
The red polka-dotted mobile virtual network operator owned by the MásMóvil Group, pepephoneIt provides real-time consumption information, invoices, and even allows you to check the status of the network.
The Pepephone app stands out for its simplicity and transparencyIt offers quick access to data, minutes, and SMS usage, billing history, and the ability to change plans or add new products without complicated procedures. It also includes direct access to customer service for quick and easy resolution of questions or issues.
Official Lowi App for Android
lowi is the MVNO owned by Vodafone, which has not stopped growing especially in recent months, as reflected in the portability lists offered month after month by our colleagues from ADSLZone. In the app, in addition to controlling consumption and bills, you will be able to share megabytes with other lines, configure your voicemail, and check the accumulated megabytes and minutes in real time.
This option of share megabytes Lowi's interline feature is one of its standout functions, very useful for families or groups of friends. The app also allows you to manage additional lines, change your plan, activate temporary promotions, and review your usage details to see exactly where your data and minutes are going.
Official Simyo App for Android
In addition to the basic options offered by all apps, with that of Simyo It is possible to change the rate, buy extra data bonuses, activate consumption limits and even buy term mobiles.
Simyo focuses on the flexibilityTheir app lets you adjust your data and minutes plan each month, add one-off bonuses, and set maximum usage limits to avoid surprises on your bill. You can also manage multiple lines and access exclusive customer discounts and promotions.
Official App of República Móvil for Android
The application of Mobile Republic It allows from checking consumption to managing services such as changing a tariff, replacing the SIM card, activating or deactivating the call waiting service, consulting the PUK and canceling the line.
It's a very comprehensive tool for clients who value having absolute control Manage your account directly through the app without relying on customer service. Important changes such as SIM card replacement, roaming management, or tariff modifications can be handled quickly and easily.
My mobile manager: Aire Networks' modular app for operators
Aire Networks announces the launch of its new app My mobile manager, Designed specifically for mobile network operators, this app is now available on both Google Play and the Apple App Store. It's the first modular application that allows operators to offer users a simpler and more efficient way to manage their products and services, all with maximum customization and security.
With the new Aire Networks app, operators offer user accessibility and save on management and commercial support. The application is fully modular, allowing each operator to decide and limit the actions users can perform. Furthermore, it can be customized with the company's image by adding the logo and brand colors.
Advantages of the My Mobile Manager app
The advantages of this app are numerous, as it allows users to self-manage available products and services such as changing their plan, purchasing a bonus, or managing services, all with a single click. Any changes are recorded in the Virtual Office, providing a full traceability of the actions taken.
"We are truly pleased to launch a solution like My Mobile Manager, the first modular application of its kind.“,” says Carlos Cortés, Wholesale Director from Aire Networks. "With this application, operators can offer better service to all their customers while also benefiting from significant savings in support and management costs. It is undoubtedly an ideal solution for both mobile phone service providers and all their users.".
Simpler, more secure, better management
The My Mobile Manager app makes checking voice, SMS and data usage easier and faster, offering a graph by month, minutes and data consumed.as well as monthly details, configuration changes, and service subscriptions. It allows users to view SIM card data, block the card in case of loss or theft, and change the password, thus enhancing user security.
My mobile manager also manages line services, such as setting up call forwarding, Activate incoming call alerts, SMS notifications, or call blocking. The account holder can view line details, which will not be accessible to other users.
Furthermore, The operator can define modular management processes for customers, such as pricing, Activating or deactivating services such as voice, SMS, and data roaming, as well as purchasing and changing bundles and plans. You can also select services that the user can purchase through the app, such as SIMIdentification, Fixed Mobile IP, Call Forwarding, or Voicemail Language.
Main features of the My Mobile Manager application:
- It offers user accessibility and saves on management and commercial support.
- It is fully modular and customizable with the company's image.
- It allows you to self-manage the available products and services.
- It allows you to check usage and manage line services.
- The operator can define modular management processes for customers.
- The provider selects the services that the user can contract from the app.
Virtual assistants and cloud-based tools for operators
In addition to the specific apps of each operator, some companies incorporate virtual assistants within their mobile applications. One example is Djingo, an assistant that allows users to ask for personalized information directly from the app, such as billing, usage, or contract terms. If the assistant cannot resolve the issue, the app itself connects the user with a human agent, thus streamlining customer service.
In the professional sphere, there are management platforms such as those that integrate unique methodologies These solutions are geared towards operators and distributors. They typically consist of two parts: a mobile application designed for the mobility and flexibility of sales representatives and their team leaders, and an intranet focused on management, back office, and telemarketing. This allows for the management of product catalogs from multiple operators, as well as telephony, energy, and insurance services, all from a single platform.
Cloud Computing Technology
Many of these platforms are offered as SaaS (Software as a Service)Taking advantage of cloud computing, this gives users complete freedom and mobility to access their data whenever, wherever, and however they want, facilitating the management of clients, campaigns, and contracts without the need for complex proprietary infrastructure.
With all these options, from each operator's official apps to modular solutions for distributors and cloud-based tools, users now have a much more accessible way to manage their accounts. agile, secure and complete to manage your mobile lines, fiber and associated services directly from your smartphone.
